客服工程師

Field Service Engineering work is focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment including:

• Identifying and correcting more complex problems associated with start-up
• Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs
• Developing on-going relationships with customers to secure future business
• May resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchasedSpecialization Match Note: Incumbents matching to this specialization are typically considered tier-two support. Incumbents who provide post-sales technical customer service, typically seen as tier-one support, should be matched to Contact Center Customer Service: Technical. For tier-three support please consider matching to Technical Support Engineering (High Tech).

Entry to developing level professional with little or no prior experience required. Applies a broad theoretical job knowledge typically obtained through advanced education. Work is closely supervised. Works to deliver day-to-day objectives with limited impact on achievement of results for the job area. Explains facts, policies and practices related to job area. Problems faced are not typically difficult or complex.