Service Desk Analyst
Date: 23 Nov 2025
Office Location: Wellington, NZ, 6011
Company: NEC Corporation
Are you a budding tech enthusiast fuelled by a passion for problem-solving and exceptional customer support? We're on the lookout for a dedicated individual to join our Service Operations team, where the emphasis is on addressing every customer query with expertise and efficiency.
Working within a supportive team environment, you will be responsible for customer service management and support across a mix of technologies that provide networking, biometric infrastructure and transport solutions. Other key responsibilities include: creating and updating customer tickets, dispatching work, assistance with system administration, incident management and SLA oversight, and cross skilling with other departments to grow the quality of Service Desk knowledge.
Ideally you will have the following technical Knowledge:
- Windows Server 2012/2016 preferred.
- Unix/Linux OS
- Network trouble shooting and TCP/IP
- ITIL Version 3 or 4
- Linux Red Hat Enterprise
- Virtual Machines (HyperV, KVM, VMWare)
- System monitoring tools (Nagios, Splunk)
- Backup management tools
- Active Directory: Users and Computers
About NEC
NEC New Zealand delivers networking services, advanced biometric identity solutions and innovative transport products (to name just a few!) through our world-leading technology, unique and diverse talent, industry partnerships and customer relationships..
We offer flexible work options to make things easier for you. We have a fantastic workplace culture that is supportive and fun! We also offer a competitive salary plus KiwiSaver and have benefits like birthday leave, two days company leave and wellness initiatives.
All in all, we feel we have a special place to work. If you think you are a great fit not only for this role but for NEC NZ, then APPLY NOW! We will be reviewing applications as they come in so don't delay.
Note: The successful candidate must:
- obtain and maintain a security clearance from NZ Police and other Government agencies as working on NZ restricted systems, and
- be available for on call work on a rostered basis
A copy of the position description is available at: https://www.nec.co.nz/about-nec/careers/
Applications close 5pm Sunday 7 December 2025