EUC Engineer

NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business and government customers.

We are shaping the most efficient businesses and creating a safer society by solving tomorrow’s technology challenges.

About the role

An excellent opportunity has arisen for an End User Computing (EUC) desktop engineer to provide a high level of technical desktop support to customers in their Macquarie Park location.

​In this key customer help desk role, you will support an EUC technical ‘stack’ covering desktop services (break/fix), peripheral devices and mobile devices.

Key Responsibilities 

Reporting to the EUC Team Leader, you will have the following key responsibilities:

• Perform requests for installation and re-location of End User Computing hardware such as desktops, laptops, terminals
• Provide remote desktop services and higher level technical; and troubleshooting;
• Perform hardware Asset tracking
• Provide desktop break/fix in the ICT Environment for customers including for Desktop and laptop computers; Monitors, keyboards, mice and cables; Terminals, KVMs and cables; Peripheral devices; Desktop and network printers and MFDs; Mobile phones and Mobility devices; and Operating System and applications;
• Prioritise workload to assist seniors with P1 and P2 incidents, provide updates and manage tickets to resolution;
• Provide a high level of technical/engineering support to customers in relation to all relevant EUC systems;
• Investigate and resolve reported system and application type faults using remote diagnostic tools and standard engineering analytical techniques.;
• Act as an interface between the client and vendors regarding med\high level technical issues;
• Provide guidelines for client training in the use and maintenance of EUC systems and facilities;
• Use troubleshooting tools and techniques to diagnose and implement control actions as necessary to ensure availability including performance in terms of capacity, utilisation, and availability in accordance with relevant Service Level Agreements

Skills & Experience

To be successful in the role, you will be a technical desktop support professional with strong communication and stakeholder management skills. You will be a team player with a commitment to learning and continuous improvement.

Additionally, you will have the following essential experience:

• Minimum of 1 year experience within an EUC role,
• Experience across Windows Server, AD, Exchange, MDM
• SCCM
• Experience working within a large multi-site organisation and multi-team environment
• Provide leadership and guidance to other ICT support team/s

Come work with us:

At NEC, we foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes. We take ownership of customer problems and are polite, friendly, patient and professional.

We offer the following employee benefits:

• Take time for yourself with bonus and wellness days, available after your first 6 months at NEC.
• Discounted Health Insurance options through corporate partners.
• 14 weeks paid parental leave.
• Up to 4 paid volunteer days per annum 
• Ability to purchase additional leave
• Free confidential counselling to employees and immediate family members via our employee assistance provider 
• Salary sacrificing options (car leasing, superannuation etc.)
• Health and Wellbeing options and much more.

Become part of OneNEC. Apply online now!

NEC is committed to achieving a diverse workforce and welcomes and encourages applications from Aboriginal and Torres Strait Islanders and people of all ages, gender and abilities.