Systems Engineer Sr

Sr Linux / Oracle Systems Engineer

Location: Los Angeles, CA (Norwalk)

Must be authorized to work in the US without visa sponsorship or transfer.

Summary:

This role provides senior-level technical customer support, solution delivery including: analysis, design, evaluation, configuration, installation, documentation, testing, training, and general support across the functional areas of the solution offerings.  

Occasionally provides presales activities and proposal development support for the group.  Acts as a customer technical advocate insuring timely responses to customer requests, issues, and concerns as it relates to project activities, sales, proposals, and/or marketing support.  As a senior level team member integrates research, development, technical skills and sales techniques to successfully introduce new products and services or to revise existing product lines or services to customers.  Understands and masters the features and benefits of our primary products and customer requirements.

• Experience in Environment Creation, Patch deployments, DB Support, Applications management, Conversion support, Monitoring and bug reporting.
• Troubleshooting issues in development, test, and production environments working with the concerned team.
• Configuration and Management of Infrastructure/Applications in Microsoft Azure Cloud and VMWare ESXi Platforms.
• Azure Kubernetes Service (AKS) Administration – Orchestrate the deployment, scaling and management of applications deployed in AKS.
• Designed and implemented monitoring and alerting solutions using Prometheus, Grafana, EFK stack and Nagios, resulting in improved observability and reduced downtime.
• Setting up Identity and authentication management using Azure AD, ADFS, LDAP, Okta, Keycloak, SAML and OIDC for MBIS applications.
• Installation, configuration and administration of JBoss and Tomcat application servers.
• Creating and managing VMs using VMware ESXI servers and vSphere client.

Essential Duties and Responsibilities:

• 45%  May lead or be a member of a team of engineers or related staff for customer support, maintaining ARS MBIS systems. Including the analysis, design, evaluation, configuration, installation, testing, training, and general support for the delivery of software, hardware and related services for our product offering as well as provide technical support to other engineers or project managers in the configuration, installation, training, and support of the product offerings.
• 30%  Ability to analyze, diagnose, and solve complex technical systems issues related to our product offerings.
• 5%  Provide technical support to sales for RFI/RFP/RFB technical responses, including system design documents, quotations, and presentations.
• 5%  Lead the implementation of strategies and make concise recommendations to project managers, project staff and sales managers on technology factors for projects or project pursuits.
• 5%  Assist other engineers, project managers, project staff, and sales staff in defining customer technical requirements and specifications for system/product design.
• 5%  Works closely with analysts, development and the delivery teams to insure the product solution addresses current customer requirements and expectations. 
• 5%  Documents procedures, policies, proposals, specifications, implementations for project and sales staff to review.

This list is intended only as a guide and summary of the typical functions of the position. It is not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties to which the employee may be assigned. An employee’s supervisor may ask the employee to perform additional duties or take on additional responsibilities without notice.  This list is neither complete nor permanent and may be amended at any time in the Company’s sole discretion.

Prerequisites:

Education:        Bachelor's degree (B. A.) from four-year College or University in Computer Science.
Experience:      Ten plus years directly related experience and/or training; or equivalent combination of education and experience in a related field.
Certifications:  

• Certified Kubernetes Administrator (CKA).
• AZ-900: Microsoft Azure Fundamentals Certified.
• Red Hat Certified Engineer (RHCE) Certified.
• Red Hat Certified System Administrator (RHCSA) Certified.

Specialized Knowledge and Skills:

Language Skills:    Excellent communication skills; fluent in English.  Able to clearly and concisely explain complex situations to customers. 
Reasoning Skills:   Must be able to effectively analyze and troubleshoot complex problems using logic and methodical reasoning.
Technical Skills:     Experience with the following:

• Operating Systems: RHEL, Centos, Ubuntu, Debian, Oracle Linux, Windows.
• Cloud Solutions: Microsoft Azure.
• Devops skills: Azure DevOps, AKS, Ansible, Git, Terraform, SaltStack.
• Identity Management: Azure AD, ADFS, LDAP, Okta, Keycloak, SAML, OIDC
• Databases: MSSQL server, MySQL server, Oracle.
• Virtualization: VMware, Virtuozzo, Xen,  OpenVZ.
• Web Servers: Apache, IIS.
• Application Servers: JBoss, Wildfly,Tomcat
• Mail Servers: Exim, Postfix, Smartermail, Mail Enable, hMail
• FTP Servers: Micrsoft FTP, Filezilla FTP servers,SFTP.
• Firewalls: Iptables, Firewalld, Windows Firewall.
• Scripting/Programming: Shell Scripting, Powershell.
• Monitoring Tools: Prometheus, Grafana, Nagios, Ganglia, New Relic.

Work Environment and Physical Demands:

Work Environment:    Office environment, Server Rooms.  May be required to be on-call for serious problem resolution
Noise:    May experience short durations of loud servers/ambient noise.
Standing/Lifting:    Regularly required to sit, occasionally required to lift/move servers or other hardware.  Must be able to lift/move up to 50 pounds.
Visual:    Specific vision abilities required by this job include close vision. Occasional presentation may be necessary; computer and written documents.
Stress:    Moderate, with occasional short duration periods of High stress.  Must be able to work under tight deadlines, and mission critical uptime requirements
Travel:    Moderate travel  required.

Supervisory Responsibility, if any:

While not directly responsible for the supervision of other employees, this position does require the employee to direct and assist other engineers as necessary.

The anticipated salary range for this position is $111,000 - $145,000 with a target annual 10% bonus; depending upon the selected candidate’s relevant experience, the exact salary for the role may fall outside of this range. This role will also be eligible to participate in the Company’s bonus/incentive program(s). NEC offers an extensive benefits program and the role will also include, a Health Insurance package with options that include multiple Medical and Dental coverage options, Pharmacy Insurance, Vision Insurance, Life and Accidental Death and Dismemberment Insurance, Salary Continuation and Voluntary Long-Term Disability Coverage, an Employee Assistance Program (EAP), Adoption Assistance Program, 401(k) with a 50% match up to 6% of employee contribution, 15 PTO days, 10 paid sick days, 11 paid public holidays, Continuing Education and Tuition Reimbursement, 2 paid Community Service Days, a Travel Assistance Program, Pre-Paid Legal plans and half day Fridays.

ABOUT NEC CORPORATION OF AMERICA

Headquartered in Irving, Texas, NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC creates the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.

With a global team of 100,000, and 64,000+ technology patents, we deliver one of the industry’s strongest and most innovative portfolios of communications, analytics, security, biometrics, and technology solutions that unleash customers’ productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology to solve today’s most complex business problems. NEC Corporation of America is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in 140 countries and $27 billion in revenues. Backed by 125 years of innovation and experience, NEC knows what it takes to change and stay ahead of technology's continuous evolution. It is our capability to leverage decades of award-winning technologies and research that has enabled NEC to remain an Information and Communications Technology (ICT) leader and through problem resolution, bring new value to people, organizations, and society.

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state, or local laws.

EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities.