ITSM Specialist

We have an excellent permanent full-time opportunity for an IT Service Management Specialist to lead the establishment and management of our IT Service Continuity and Business Continuity Planning (BCP) capability.

Key Responsibilities

• Lead the development and implementation of IT Service Continuity strategies to ensure the organisation can effectively respond to and recover from disruptions.
• Ensure all critical IT services are backed by robust continuity plans and regularly test these plans to improve response and recovery capabilities.
• Drive the continuous improvement of IT Service Continuity processes, including documenting lessons learned and refining continuity strategies.
• Lead initiatives to ensure high availability of IT services, aligning service delivery with organisational objectives and customer requirements.
• Develop and implement strategies to improve system uptime, reliability, and performance across all critical IT services.
• Execute capacity planning and management activities to ensure IT infrastructure meets current and future business demands effectively.
• Analyse capacity-related data, identify trends, and prepare detailed forecasts to support decision-making and resource allocation.
• Regularly participate in reviews of process strategy, policies, standards, and established objectives and metrics to continuously enhance IT service delivery.

Experience and Qualifications

• Minimum 3 years of experience in IT Service Continuity or related IT Service Management role.
• Highly desirable: Demonstrated management-level experience in Capacity and Availability Management, including planning, forecasting, and performance optimisation of critical IT services.
• Practical understanding of ITIL Best Practices, particularly in IT Service Continuity Management, Availability Management, and Capacity Management.
• Demonstrated ability to develop partnerships with internal stakeholders to cultivate trust, collaboration and commitment in ICT services and resources.
• Proven strong communication skills (face to face, conference calls and written) when working with operational groups and customers.
• Experience working with managed services suppliers.
• ITIL v4 Foundation certification.

NEC is a leading global software and solutions technology business. With over 120 years of innovation globally and 50+ years here in Australia, NEC has helped future-proof organisations in a dynamic and fast changing business environment, driving growth and efficiencies through smart technology solutions, manage risk, solve workforce issues and help businesses improve their customer and employee experience. Working with government agencies and private enterprises, NEC streamlines and simplifies the complex technology requirements, working in areas including health, transport, construction, manufacturing, emergency services, corrections, law enforcement and many more.

At NEC, we are committed to social values of safety, security, fairness, and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential. Our staff enjoy volunteering, continuous learning and development, flexible work options, 12 weeks paid parental leave, NEC Partner Product Discounts, access to great retail discounts, health and wellbeing programs, and much more.

Please apply now.