Sr. Telecom Technician

WORK LOCATION – Dallas, Austin or San Antonio 

Sr. Telecom Technician

Must be authorized to work in the US without sponsorship or Visa transfer.

Summary:

As a NEC Telecom Tech, you will be responsible for performing intermediate to complex installation, maintenance, and change order services at a major customer location in Dallas, Austin and San Antonio for NEC systems, applications, and associated equipment, often in a lead role. Telecom Technicians determines specifications, evaluates network applications, software and network communications. Offers Multi-Functional Device trouble-shooting and equipment upgrade/improvement advice. Performs installation, and/or service on customer Multi-Functional Devices. Troubleshoots problems, conducts tests, and adjusts/repairs equipment as necessary with minimal assistance. Provides guidance, technical information and assistance to lower level Technicians. May meet with a variety of internal and external management/staff to obtain information on customer/market requirements and technology trends. May participate in the definition of divisional product features and specifications, considering market requirements and potential within established and new accounts.

Essential Duties and Responsibilities:

• 90% of your time will be to provide on-site and remote technical assistance.  Will include intermediate to complex installation, maintenance, and change order services on NEC systems, applications, and associated equipment. Troubleshooting of NEC equipment and/or Telco circuits at the customer’s locations and / or remote. Taking corrective action and making changes/adjustments as required. Assist in providing innovative solutions to customer. Perform basic VoIP network readiness assessments using appropriate software and equipment.
• 5% Provide sales support for surveys and meetings as directed by management.
• 5% Additional duties as required. Including but not limited to performing administrative duties, and completing appropriate paperwork and documentation according to deadlines, as required.

This list is intended only as a guide and summary of the typical functions of the position. It is not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties to which the employee may be assigned. An employee’s supervisor may ask the employee to perform additional duties or take on additional responsibilities without notice. This list is neither complete nor permanent and may be amended at any time in the Company’s sole discretion.

Prerequisites -

• Education: Some college-level technical IT/Telecommunications) or Business coursework preferred.
• Experience: Minimum five years of related practical experience working with NEC telecom systems and applications required.  Ability to configure NEC systems and applications to meet customer requirements required.  Ability to replace data hardware and perform basic data management.
• Certifications, Licenses, etc:  Must have at minimum ((1) NEC SMB PBX Certification; (1) NEC Enterprise PBX Certification; (1) NEC Advanced PBX Certification; (1) NEC SMB Voice Messaging Application Certification; (1) NEC Enterprise Voice Messaging Application Certification (VMO)
• NEC Application Certification, as per local requirements; and OEM/ 3rd-Party Equipment Certification(s) as per local requirements. Certifications from other manufacturers will be considered. Industry certifications (Cisco CCNA, Microsoft MCP, etc) preferred. Must have a valid driver’s license for principal state of employment.
• Work Environment and Physical Demands - Lift up to 25lb, general Work Environment: Client work site – On Site
• Noise: Moderate noise encountered as is typical to office environments, street traffic, construction sites, and urban/suburban customer settings.
• Standing/Lifting: Regularly required to sit and occasionally required to stand, bend, crawl, or stoop. At times may need to work on a ladder or lift.  Ability to lift up to 50 pounds individually, more with proper equipment and assistance.
• Visual: Clear
• Stress: Frequent moderate-to-high stress levels, due to deadlines and inherent sense of urgency associated with telecommunications/networking industry.
• Travel: Daily local travel within assigned area.  May be required to work outside of assigned area or region, as required.
• Supervisory Responsibility, if any: This position has no supervisory responsibilities.

Specialized Knowledge and Skills 

Language Skills: Business – Professional Business English

Mathematical Skills: - Basic Math

Reasoning Skills: Excellent customer service and communication skills

Computer and/or Technical Skills: NEC's SV PBX's, Univerge Blue Connect/Engage OW5000, GNAV applications supporting a multisite environment. Knowledge of VoIP (SIP) based telephony networks and their servers.

Work Environment and Physical Demands -General Work Environment: Office & PBX Switchrooms

Noise: Moderate noise encountered as is typical to office environments, street traffic, construction sites, and urban/suburban customer settings.

Standing/Lifting: Regularly required to sit and occasionally required to stand, bend, crawl, or stoop. At times may need to work on a ladder or lift. Ability to lift up to 50 pounds individually, more with proper equipment and assistance.

Visual: Clear

The anticipated salary range for this position is $55,000 to $70,000 with a target annual 3% bonus; depending upon the selected candidate’s relevant experience, the exact salary for the role may fall outside of this range. This role will also be eligible to participate in the Company’s bonus/incentive program(s). NEC offers an extensive benefits program and the role will also include, a Health Insurance package with options that include multiple Medical and Dental coverage options, Pharmacy Insurance, Vision Insurance, Life and Accidental Death and Dismemberment Insurance, Salary Continuation and Voluntary Long-Term Disability Coverage, an Employee Assistance Program (EAP), Adoption Assistance Program, 401(k) with a 50% match up to 6% of employee contribution, 15 PTO days, 10 paid sick days, 11 paid public holidays, Continuing Education and Tuition Reimbursement, 2 paid Community Service Days, a Travel Assistance Program, Pre-Paid Legal plans and half day Fridays.

ABOUT NEC CORPORATION OF AMERICA

Headquartered in Irving, Texas, NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC creates the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.

With a global team of 100,000, and 64,000+ technology patents, we deliver one of the industry’s strongest and most innovative portfolios of communications, analytics, security, biometrics, and technology solutions that unleash customers’ productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology to solve today’s most complex business problems. NEC Corporation of America is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in 140 countries and $27 billion in revenues. Backed by 123 years of innovation and experience, NEC knows what it takes to change and stay ahead of technology's continuous evolution. It is our capability to leverage decades of award-winning technologies and research that has enabled NEC to remain an Information and Communications Technology (ICT) leader and through problem resolution, bring new value to people, organizations, and society.

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state, or local laws.

EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities.