Systems Administrator - Criminal History

Systems Administrator - Criminal History 

Location: London, OH

Must be authorized to work for any company in the US without Visa sponsorship or transfer.

The Systems Administrator - Criminal History is an on on-site position at the Ohio Bureau of Criminal Investigations Division in London, OH. 

In this role, you will provide first-line support to end-users the Criminal Justice applications and Biometrics Identification systems. The position requires experience with Linux and Active Directory. Oracle experience would also be a nice plus.  Systems include biometric and criminal history databases, analyzing reports and statistical data. State level Computerized Criminal History (CCH) and Automated Fingerprint Identification System (AFIS) applications and databases are utilized for research and evaluation.

Duties:

• Respond to support requests from end-users via phone, onsite and remote access, ticketing system, and email
• Accurately and efficiently assess the customer's request to determine severity & priority of application deficiencies and bugs
• Define, research, and resolve or escalate customer issues in a timely and accurate manner (including routing technical and non-technical issues appropriately)
• Provide prompt and timely updates to customers, colleagues, and management on outstanding issues
• Adhere to Support Center processes and procedures, contribute to growing/updating the knowledge base
• Act as liaison between customers, colleagues, management, and other technical and non-technical users

This is a responsible technical and professional position. Job duties include evaluating criminal arrest information and subsequent dispositions at various stages through the criminal justice process.  This work will involve ongoing contact with the Ohio Bureau of Criminal Investigation Division in London, OH as well as NEC onsite engineers to ensure a complete and accurate flow of biometric and criminal history information is maintained throughout the criminal history process.

Review of criminal history processes, updating criminal history databases, preparation of reports and maintaining statistical data. Field research may be required to ensure a final disposition is obtained and an accurate criminal history record exists. Various criminal history systems, ranging from local record management systems to state and federal criminal history databases are utilized for research and evaluation. Work involves ongoing contact with law enforcement, prosecuting attorneys and court personnel to ensure a complete and accurate flow of criminal history information is maintained throughout the criminal history process. An employee in this position is responsible for the provision of training services to criminal justice and non-criminal justice personnel, developing manuals, training materials, and written correspondence.

The ideal candidate will have experience using the CPI OpenFox system.

This list is intended only as a guide and summary of the typical functions of the position. It is not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties to which the employee may be assigned. An employee's supervisor may ask the employee to perform additional duties or take on additional responsibilities without notice. This list is neither complete nor permanent and may be amended at any time in the Company's sole discretion.

The anticipated salary range for this position is $48,000 to $65,000 with a target annual 3% bonus; depending upon the selected candidate’s relevant experience, the exact salary for the role may fall outside of this range. This role will also be eligible to participate in the Company’s bonus/incentive program(s). NEC offers an extensive benefits program and the role will also include, a Health Insurance package with options that include multiple Medical and Dental coverage options, Pharmacy Insurance, Vision Insurance, Life and Accidental Death and Dismemberment Insurance, Salary Continuation and Voluntary Long-Term Disability Coverage, an Employee Assistance Program (EAP), Adoption Assistance Program, 401(k) with a 50% match up to 6% of employee contribution, 15 PTO days, 10 paid sick days, 11 paid public holidays, Continuing Education and Tuition Reimbursement, 2 paid Community Service Days, a Travel Assistance Program, Pre-Paid Legal plans and half day Fridays.

ABOUT NEC CORPORATION OF AMERICA

Headquartered in Irving, Texas, NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC creates the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.

With a global team of 100,000, and 64,000+ technology patents, we deliver one of the industry’s strongest and most innovative portfolios of communications, analytics, security, biometrics, and technology solutions that unleash customers’ productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology to solve today’s most complex business problems. NEC Corporation of America is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in 140 countries and $27 billion in revenues. Backed by 125 years of innovation and experience, NEC knows what it takes to change and stay ahead of technology's continuous evolution. It is our capability to leverage decades of award-winning technologies and research that has enabled NEC to remain an Information and Communications Technology (ICT) leader and through problem resolution, bring new value to people, organizations, and society.

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state, or local laws.

EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities.