Technical Trainer

Position Summary:
The Technical Trainer is responsible for delivering application training to both customers and internal employees. This includes creating and updating course materials, developing curricula, and preparing sample test data. The role also involves reviewing and testing MBIS software applications to ensure they meet customer functionality requirements. The Technical Trainer acts as a key liaison between customers and NEC staff, providing support on MBIS-related issues and inquiries. Additionally, this position involves maintaining and creating training materials for the organization’s Learning Management System (LMS).

While no prior knowledge of MBIS, Tenprint, or Latent practices is required, the candidate will be trained on these subjects. A technical foundation is necessary, including basic server knowledge, familiarity with remote access protocols (RDP, SSH), and the ability to learn customized software. This role receives general guidance and direction, allowing for growth and development in the field.

Key Responsibilities:

• 35%: Deliver training sessions to NEC staff and customers, including webinars and in-person sessions.
• 30%: Collaborate with Development and Engineering teams in the creation of new MBIS software applications. Conduct system integration testing on both new and updated software.
• 15%: Provide troubleshooting support to customers experiencing operational issues with tenprint or latent fingerprinting technology.
• 20%: Develop and compile user documentation and training materials for all MBIS applications.

This list is intended only as a guide and summary of the typical functions of the position. It is not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties to which the employee may be assigned. An employee’s supervisor may ask the employee to perform additional duties or take on additional responsibilities without notice. This list is neither complete nor permanent and may be amended at any time in the Company’s sole discretion.

Qualifications:

• Education: Bachelor’s degree in Criminal Justice, Information Technology, or a related field, or equivalent experience.
• Experience: Prior experience in the biometrics field is not required. Preference will be given to candidates with IT support or customer management experience.
• Certifications: No certifications required for this role.

Skills and Knowledge:

• Language Skills: Excellent verbal and written communication skills, with the ability to present complex technical information in a clear and engaging manner.
• Mathematical Skills: Basic mathematical calculations required for the analysis and ranking of biometric matches.
• Reasoning Skills: Strong analytical and problem-solving skills for troubleshooting MBIS technology and learning new software applications.
• Technical Skills:
  • Experience in providing IT support for employees or customers.
  • Familiarity with IT fundamentals and remote server access tools.
  • Proficiency in Microsoft products (Azure DevOps, Office Suite).
  • Basic knowledge of video capturing and editing tools (e.g., Snagit, Camtasia).

Work Environment and Physical Demands:

• Work Environment: Hybrid work environment (combination of remote and on-site).
• Noise Level: Low noise level.
• Physical Requirements:
  • Stand-up desks are available for flexibility.
  • Extended periods of time spent reading from computer screens.
• Stress Level: Moderate stress due to shifting priorities and tight deadlines.
• Travel: Up to 50% travel required, including customer site visits for training and attending industry trade shows and seminars.

Supervisory Responsibilities:
This position does not have supervisory responsibilities.

The anticipated salary range for this position is $69,000 to $86,000 with a target annual 7.5% bonus; depending upon the selected candidate’s relevant experience, the exact salary for the role may fall outside of this range. This role will also be eligible to participate in the Company’s bonus/incentive program(s). NEC offers an extensive benefits program and the role will also include, a Health Insurance package with options that include multiple Medical and Dental coverage options, Pharmacy Insurance, Vision Insurance, Life and Accidental Death and Dismemberment Insurance, Salary Continuation and Voluntary Long-Term Disability Coverage, an Employee Assistance Program (EAP), Adoption Assistance Program, 401(k) with a 50% match up to 6% of employee contribution, 15 PTO days, 10 paid sick days, 11 paid public holidays, Continuing Education and Tuition Reimbursement, 2 paid Community Service Days, a Travel Assistance Program, Pre-Paid Legal plans.

ABOUT NEC CORPORATION OF AMERICA

Headquartered in Irving, Texas, NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC creates the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.

With a global team of 100,000, and 64,000+ technology patents, we deliver one of the industry’s strongest and most innovative portfolios of communications, analytics, security, biometrics, and technology solutions that unleash customers’ productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology to solve today’s most complex business problems. NEC Corporation of America is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in 140 countries and $27 billion in revenues. Backed by 123 years of innovation and experience, NEC knows what it takes to change and stay ahead of technology's continuous evolution. It is our capability to leverage decades of award-winning technologies and research that has enabled NEC to remain an Information and Communications Technology (ICT) leader and through problem resolution, bring new value to people, organizations, and society.

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state, or local laws.

EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities.