Field Service Engineering

Field Support Engineer

Location: San Bernadino and Riverside CA (On-site)

Must be authorized to work in the US without visa sponsorship or transfer.

Summary
Works at customer location and interacts with customer team to provide support in using NEC biometrics applications and communicates with customer team about all aspects of MBIS support. Provides support of NEC Solutions. Responsible for system support to include first level software support, as well as hardware.  This person, and position, should be at a level that permits and requires the individual to take control and make necessary decisions to resolve routine situations with minimal impact to the Customer.  In situations where critical system downtime may occur, with software or next level support not available at that point, the incumbent will be expected to act on self – initiative to make necessary corrective action, if possible, or take appropriate action up the chain management.

Essential Duties and Responsibilities

• 40% As a member at client location, communication with customers is most important aspect. In this customer facing role, timely, accurate and respectful communication is key.
• 40% Perform as a member of customer support engineer, support for technology, database, software, hardware and related services for our offering Biometircs IT solution technology & product, ensure uptime for mission critical law enforcement systems.  Physically installs hardware & software for customer projects and marketing trade shows. Ability to perform remote access troubleshooting for UNIX and Windows based Workstations. Ability to locate, read, and transmit system/workstation logs as needed. Install, repair and maintenance of Windows based workstation terminals. Install, repair and maintenance of a variety of printers and monitors. Install, repair and maintenance of desktop scanner, RAID and SAN based data repositories. Knowledge and troubleshooting of Network LAN and WANS. Troubleshoot and install patches for a variety of UNIX , Windows, and LINUX operating configurations. Ability to complete assigned paperwork, including system site documentation.
• 10% Compliance of all customer and NEC polocies.
• 5% Assist other engineers, project managers, project staff, and sales staff in defining customer technical requirements and specifications for system/product design.
• 5% Documents procedures, policies, proposals, specifications, implementations for project and sales staff to review.

This list is intended only as a guide and summary of the typical functions of the position. It is not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties to which the employee may be assigned. An employee’s supervisor may ask the employee to perform additional duties or take on additional responsibilities without notice. This list is neither complete nor permanent and may be amended at any time in the Company’s sole discretion.

Prerequisites
Education:    
BS -Computer Science
Experience:
5 to 8 years of Biometrics System support experience
Language Skills:
Excellent communication skills; fluent in English.Able to clearly and concisely explain complex situations to customers and project staff.
Reasoning Skills:
Must be able to effectively analyze and troubleshoot complex problems using logic and methodical reasoning.
Computer and/or Technical Skills:
Experience with scripting (shell; BASH, PERL, etc) a plus. Working knowledge of relational database concepts. Oracle and/or MSSQL experience required.Familiar with NAS/SAN storage solutions. Administration skills for Linux and Windows operating systems is Must. Experience with SQL/PL SQL is a highly preferred
 

The anticipated salary range for this position is $81,000 to $96,000 with a target annual 7.5% bonus; depending upon the selected candidate’s relevant experience, the exact salary for the role may fall outside of this range. This role will also be eligible to participate in the Company’s bonus/incentive program(s). NEC offers an extensive benefits program and the role will also include, a Health Insurance package with options that include multiple Medical and Dental coverage options, Pharmacy Insurance, Vision Insurance, Life and Accidental Death and Dismemberment Insurance, Salary Continuation and Voluntary Long-Term Disability Coverage, an Employee Assistance Program (EAP), Adoption Assistance Program, 401(k) with a 50% match up to 6% of employee contribution, 15 PTO days, 10 paid sick days, 11 paid public holidays, Continuing Education and Tuition Reimbursement, 2 paid Community Service Days, a Travel Assistance Program, Pre-Paid Legal plans.

ABOUT NEC CORPORATION OF AMERICA

Headquartered in Irving, Texas, NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC creates the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.

With a global team of 100,000, and 64,000+ technology patents, we deliver one of the industry’s strongest and most innovative portfolios of communications, analytics, security, biometrics, and technology solutions that unleash customers’ productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology to solve today’s most complex business problems. NEC Corporation of America is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in 140 countries and $27 billion in revenues. Backed by 123 years of innovation and experience, NEC knows what it takes to change and stay ahead of technology's continuous evolution. It is our capability to leverage decades of award-winning technologies and research that has enabled NEC to remain an Information and Communications Technology (ICT) leader and through problem resolution, bring new value to people, organizations, and society.

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state, or local laws.

EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities.