Eng Field Support- Sr

Sr. Field Support Engineer

Summary:
To provide installation and post installation support of NEC Solutions. Responsible for system support to include first level software support, as well as hardware.  This person, and position, should be at a level that permits and requires the individual to take control and make necessary decisions to resolve routine situations with minimal impact to the Customer.  In situations where critical system downtime may occur, with software or next level support not available at that point, the incumbent will be expected to act on self – initiative to make necessary corrective action, if possible, or take appropriate action up the chain management.

Essential Duties and Responsibilities:

• Ability to complete assigned paperwork, including system site documentation.
• Ability to perform remote access troubleshooting for Linux and Windows based Workstations.
• Ability to locate, read, and transmit system/workstation logs as needed.
• Install, repair and maintenance of Windows based workstation terminals.
• Ability to perform Linux and Windows configuration updates, troubleshooting and security management
• Install, repair and maintenance of RAID and SAN based data repositories.
• Knowledge and troubleshooting of Network LAN and WANS.
• Troubleshoot and install patches for a variety of Linux and Windows operating configurations.
• Troubleshoot and install patches for a variety of MBIS applications.
• Ability to complete assigned paperwork, including system site documentation.
• Ability to perform remote access troubleshooting for Linux and Windows based Workstations.
• Ability to locate, read, and transmit system/workstation logs as needed.
• Install, repair and maintenance of Windows based workstation terminals.
• Ability to perform Linux and Windows configuration updates, troubleshooting and security management
• Install, repair and maintenance of RAID and SAN based data repositories.
• Knowledge and troubleshooting of Network LAN and WANS.
• Troubleshoot and install patches for a variety of Linux and Windows operating configurations.
• Troubleshoot and install patches for a variety of MBIS applications.
• Troubleshoot and install patches/problem fixes in Oracle.
• Maintain high customer relations through professional and ethical conduct.
• Occassional travel to remote customers
• Assist with the sales and account management effort by conferring with customer personnel regarding system performance, tuning, expansion and upgrade opportunities.
• Assist management in project reporting and operational decision making, as needed.
• May require standby coverage—Contract/Location Dependent.
• Consult with Sr. Hardware Engineer, Systems Engineers, Regional, National, and NEC technical support groups as required to resolve difficult system problems and to exchange information on system performance, configuration, problem resolution, and other technical information.
• Attend site assigned meeting as needed.

This list is intended only as a guide and summary of the typical functions of the position. It is not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties to which the employee may be assigned. An employee’s supervisor may ask the employee to perform additional duties or take on additional responsibilities without notice. This list is neither complete nor permanent and may be amended at any time in the Company’s sole discretion.

Prerequisites:
Education:    Bachelor's degree (B. A.) from four-year college or university Experience:  Two to four years related experience and/or training; or equivalent combination of education and experience
 

ABOUT NEC CORPORATION OF AMERICA

Headquartered in Irving, Texas, NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC creates the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.

With a global team of 100,000, and 64,000+ technology patents, we deliver one of the industry’s strongest and most innovative portfolios of communications, analytics, security, biometrics, and technology solutions that unleash customers’ productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology to solve today’s most complex business problems. NEC Corporation of America is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in 140 countries and $27 billion in revenues. Backed by 123 years of innovation and experience, NEC knows what it takes to change and stay ahead of technology's continuous evolution. It is our capability to leverage decades of award-winning technologies and research that has enabled NEC to remain an Information and Communications Technology (ICT) leader and through problem resolution, bring new value to people, organizations, and society.

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state, or local laws.

EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities.