Switchboard Operator

• Based at Forrest Hill or Docklands
• 25 hours per week
• Hybrid role with occasional overtime

Position Overview

NEC is seeking a Switchboard Operator who is keen to learn or has a passion for working in a consistent-volume switchboard environment. This is initially a 6 month Fixed-term contract role, with possibility of extension for the right person.

The Switchboard Operator role involves managing both internal and external calls for the Victorian Government switchboard as well as the NEC internal switchboard, providing prompt and professional service to customers.

Key Responsibilities and Requirements:

• Enthusiasm or experience handling a busy switchboard with high call volumes
• Ability to manage calls within set timeframes
• Intermediate computer skills, including familiarity with databases and internet use
• Strong telephone etiquette, communication skills, and customer service abilities
• Excellent organizational and administrative skills
• Ability to take initiative in problem-solving and make sound judgments
• Capability to work effectively both independently and as part of a team, with minimal supervision

Why Join NEC

At NEC, we provide an exceptional working environment, a supportive corporate culture, and ample opportunities for career growth. We value employee satisfaction and offer various benefits, including:

• Flexible work arrangements
• Discounts on NEC partner products and retail providers
• Health and well-being programs
• Continuous learning and development opportunities

Application Process:

Given the urgency of this role, we will shortlist candidates daily. Apply promptly to avoid missing out.

Perks and Benefits

At NEC we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. 

• NEC emphasizes staff satisfaction;
• Flexible work options;
• 12 weeks paid parental leave;
• NEC Partner Product Discounts;
• Access to great discounts at many retail providers; and  
• Health and well being program .

Closing Date

If the above role sounds like you, then please as shortlisting will happen daily.

About the company

NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business, and government customers.

We are shaping the most efficient businesses and creating a safer society by solving tomorrow’s technology challenges.

Become part of OneNEC. Apply online now!

NEC is an equal opportunity employer that welcomes and encourages applications from all backgrounds, communities, and industries. We are committed to maintaining a diverse and supportive environment, so we can thrive together!