Service Asset & Configuration Analyst

About the role

Reporting to the Fleet Manager. This role will see you come with a background in Asset Management and willingness to learn more, including Configuration Analytics. Further training will be provided for the right person, to learn to support the maintenance of configuration item details and the relationships registered within a Configuration Management Database (CMDB).

Experience & Capabilities

• Familiar with Asset Management and following work instructions
• Have in-depth Microsoft Excel experience for reporting purposes and regular audits
• Have a strong attention to detail and absolute data accuracy
• Can work well under pressure with agility to change daily and to learn to prioritise your workload.
• Have experience and a passion for exceptional Customer Service
• A keenness to understand ITIL methodology.
• Have a willingness for self-development and obtaining of industry certifications. 

Responsibilities will include 

• Assist with standard monthly metrics and reports, including Asset and Configuration data quality  
• Accurate and timely documentation of work performed. This includes system documentation, Incident/Request/Problem ticket updates, Asset and Configuration records and time reporting. 
• Prompt and effective Customer Service actioned when dealing with client requests, questions and concerns.
• Controlling the receipt, identification, storage and withdrawal of all supported configuration items within the CMDB 
• Actively participate in service improvement activities

Perks and Benefits:

At NEC we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. 

✅ Bonus & wellness days
✅ 14 weeks paid parental leave
✅ Volunteer leave (up to 4 days/year)
✅ Discounts on insurance, travel & more
✅ Salary packaging options
✅ Free employee support services

Join Us & Make an Impact!

At NEC, we embrace diversity, equality, and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and individuals from culturally diverse backgrounds.

Ready to take your career to the next level? Apply now and let’s build something amazing together