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Software Support Eng

Company:  NEC Corporation of America
Employment Type: 
Office Location: 

Bellevue, WA, US, 98007

Work Location:  Office Based
Req ID:  5540
Description: 

Oracle Support Engineer

 

Location: Bellevue, WA (Hybrid - 3 days on-site / 2 days remote) 

 

NEC is seeking a Bilingual (English/Japanese) Oracle Support Engineer to join our Technical Support Engineering team in Bellevue, WA (Hybrid – 3 days in office, 2 days remote).


In this position, you will provide expert technical support for computer environments utilizing Oracle database products. Working closely with NEC's global teams in the U.S. and Japan, you will diagnose and resolve complex issues, improve support processes, and contribute to ensuring the stability and performance of mission-critical systems.


This is an Hybrid position, ideal for someone who thrives in a hands-on, collaborative environment and enjoys working across cultures and technologies and working from home 2 days a week.

🔹 Key Responsibilities

Technical Troubleshooting (50%)

  • Diagnose, debug, and resolve issues related to Oracle and server systems.
  • Provide technical support to enterprise clients in Japan.
  • Investigate and reproduce issues, analyze data logs, and perform root cause analysis.
  • Resolve complex problems such as recovery failures, data corruption, and upgrade challenges.

 

System Implementation & Support (20%)

  • Support system design, configuration, and development based on specifications.
  • Install and configure Oracle RAC, DataGuard, Restart, and container databases.
  • Administer Linux and Windows Server and Oracle VM server environments.
  • Build and maintain lab virtual machine environments for testing and troubleshooting.

 

Process Improvement & Documentation (20%)

  • Implement solutions that enhance technical support productivity and quality.
  • Design and develop internal web systems, including daily reporting and equipment management tools. 
  • Analyze performance data and reports to identify trends and recommend improvements.
  • Maintain process documentation, troubleshooting guides, and best practices.

 

Team Collaboration & Knowledge Sharing (10%)

  • Participate in team meetings, issue reviews, and cross-functional discussions.
  • Collaborate closely with NEC Japan teams to support test environments and resolve build issues.
  • Mentor and provide guidance to new team members as needed.

 

This list is intended only as a guide and summary of the typical functions of the position. It is not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties to which the employee may be assigned. An employee’s supervisor may ask the employee to perform additional duties or take on additional responsibilities without notice. This list is neither complete nor permanent and may be amended at any time in the Company’s sole discretion. 

🔹 Qualifications

Education:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.

 

Experience:

  • 2–3 years of hands-on experience in technical support, software development, or QA/testing.
  • Background troubleshooting enterprise databases, systems, or application environments.

 

Certifications (Preferred):

  • Oracle Certified Associate (OCA) or Oracle Certified Professional (OCP).

🔹 Technical Skills

  • Strong administration and troubleshooting experience with Oracle Database or SQL Server.
  • Proficiency in Linux and Windows Server system administration.
  • Programming experience in SQL, PL/SQL, or Java.
  • Familiarity with Oracle VM environments and HA configurations (RAC, DataGuard).
  • Experience setting up network and server infrastructure in lab or production environments.
  • Analytical ability to interpret database and system performance reports.

🔹 Language Requirements

  • Fluency in Japanese (reading, writing, speaking).
  • Proficiency in English for technical communication and collaboration.

🔹 Work Environment & Expectations

  • Location: Bellevue, WA. (On-site required)
  • Schedule: Standard business hours; flexibility required for Japan collaboration and holiday support.
  • Travel: Occasional domestic and international travel (including Japan).
  • Pace: Fast-moving, dynamic work environment with frequent technical challenges.

 

The anticipated salary range for this position is $71,000 to $88,500 with a target annual 7.5% bonus; depending upon the selected candidate’s relevant experience, the exact salary for the role may fall outside of this range. This role will also be eligible to participate in the Company’s bonus/incentive program(s). NEC offers an extensive benefits program and the role will also include, a Health Insurance package with options that include multiple Medical and Dental coverage options, Pharmacy Insurance, Vision Insurance, Life and Accidental Death and Dismemberment Insurance, Salary Continuation and Voluntary Long-Term Disability Coverage, an Employee Assistance Program (EAP), Adoption Assistance Program, 401(k) with a 50% match up to 6% of employee contribution, 15 PTO days, 10 paid sick days, 11 paid public holidays, Continuing Education and Tuition Reimbursement, 2 paid Community Service Days, a Travel Assistance Program, Pre-Paid Legal plans. 

🔹 Why Join NEC

At NEC, you’ll join a global technology leader committed to innovation, collaboration, and continuous learning. You’ll work alongside talented engineers solving complex challenges for enterprise clients — all while advancing your expertise in Oracle technologies, infrastructure systems, and cross-cultural technical support.

 

ABOUT NEC CORPORATION OF AMERICA

Headquartered in Irving, Texas, NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC creates the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.

With a global team of 100,000, and 64,000+ technology patents, we deliver one of the industry’s strongest and most innovative portfolios of communications, analytics, security, biometrics, and technology solutions that unleash customers’ productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology to solve today’s most complex business problems. NEC Corporation of America is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in 140 countries and $27 billion in revenues. Backed by 123 years of innovation and experience, NEC knows what it takes to change and stay ahead of technology's continuous evolution. It is our capability to leverage decades of award-winning technologies and research that has enabled NEC to remain an Information and Communications Technology (ICT) leader and through problem resolution, bring new value to people, organizations, and society.

 

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state, or local laws.

 

EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

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